Customer Review—March 4, 2011
I ordered two day shipping for this pillow because of all the raving reviews. Let me tell you, they aren't kidding. While I do not suffer from neck pain, I sleep amazing well with the comfortable pillow. I love the fact that this pillow is reversible (one side microfiber and the other a solid, high quality memory foam). This pillow is a perfect size, and wonderful for side sleepers. I also sleep with my right arm under my head, and this pillow melts deliciously to my head and arm while I sleep. Although very snug, this pillow will fit into a standard pillow case. The smell upon opening this product was very minimal and not enough to deter me from using it for a nap right after. As I said, I do not suffer from neck pain, but I do suffer from back pain. I've only had this pillow two days, but I am hopeful that it will help with that. It feels like it keeps my head and neck more aligned while I sleep. Definitely reccommend this pillow. If you are reading this and sitting on the fence, buy it. You will not regret it. Read more
Chuchi*—October 8, 2012
I have had this pillow for over a year now and I love it just as much as I did the first night I got to use it. Pros: -Memory foam is amazing! (my first pillow with memory foam) -Stays nice and cool (for me at least) -It is heavy (not sure how this is a pro or con but I like the fact that it is indeed heavy) Cons: -There is the tags on one side, and then the zipper on the other. This is minor but it would be nice to have them on the same side of the pillow or put the tags on the sides. Sometimes I get a zipper in my face because I choose to have the tags on the bottom of the pillow case. You could do it the other way and get tags in your face. Minor nuisance with good pillow management(=P) this probably won't be an issue for you. Doesn't happen much just a minor warning. Bottom line: This is a very interesting pillow, its a good pillow, either side you use. So if your looking for a new pillow and your not sure if your going to like a memory foam grab this one because you can always use the other side. I highly recommend this pillow to any pillow lovers out there, its a solid price too. As an other review had said if you like thin pillows this isn't thin and doesn't thin out over time it keeps its fluff which is really nice. Read more
bry—July 9, 2011
First and foremost, I like soft pillows - it's just that the microfiber side seems to be a little TOO soft. It's still nice, but, it seems to smush down just a little too much for my neck. I love the feeling of the microfiber side, I just wish it was a touch more filled so it doesn't collapse like it does. Don't get me wrong, it's certainly not un-sleepable or even uncomfortable, you'll just wish there was a little more "umph" to it, if you will. As for the memory foam side, very nice. It molds to your head well and isn't super dense like temperpedic pillows - it's actually pretty light for memory foam, honestly. I use both sides, the memory foam when I want a little more support. It's pretty unique considering you have two totally different feelings with the pillow, and while you'll probably love one side more than the other, both are still very comfortable. I'd give it a five star if the microfiber was just a little thicker but it's still pretty nice. Read more
WUSTYBOY—August 12, 2018
I've had several of these pillows in king size over the years and had loved everything about them, so I ordered four new king size ones for $42.80 each but did not unpackage them nor try them out until the window of return had passed. Upon finally opening them I immediately realized that they were much thinner than ever before and no longer offered the same comfort and support... no where even close! I was devastated as I need a pillow that offers great support for especially my neck issues. I went so far as to contact Sleep Innovations via an email I sent to them through Customer service. When I heard back from them that email came from the company name "Innocor"... not Sleep Innovations, which is what the tag on each new pillow now says rather than the tags on all of my older pillows which said Sleep Innovations. Upon receiving that email I immediately knew what the problem was and why the quality control was gone in the newer version of this pillow. Not only did their email say that they are the new owners of all Sleep Innovations products, but of all Serta products as well. My previous older Sleep Innovations pillows had an awesome 2" memory foam layer throughout, but these new ones have only a single layer that measures only a 1/2 inch in height, thus making their pillows ridiculously flimsy and flat. So, there's the major and primary problem and precisely why this previously awesome pillow is now ruined and most definitely no longer perfect like it once was!!! I was told by Innocor that the old style of this pillow was still around but only in queen size and only via special order from Kohls and under the name of Serta. I Googled that only to discover that this was true but at the price of $170 per pillow. No matter the price, I insist on king sizes only and especially at that higher and ridiculous price! Regardless, I am now fed up and stuck with four pathetic pillows. However, since I have four of these loser pillows, I got the wise idea to take the 1/2 inch memory foam inserts completely out of the zippered areas of two of the other pillows and add them in that area to the one I'm attempting to use, making the total of the memory foam approximately 1.5" high instead... anything at all to try to get at least some of my money out of this insanely bad purchase. Doing this has helped a little. Perhaps I need to cram all four 1/2 thick memory foam inserts into one pillow, thus attempting to achieve some semblance of the way my old ones are. But that will never be anywhere nearly as good simply because not even the fiberfill side is nowhere as nice as the old Sleep Innovations pillows offered. I have my old 2" memory foam inserts still from my old pillows. Perhaps inserting them into these four new pillows just might do the trick. I will soon opt into at least giving that a try.... again anything at all to make my four-pillow purchase not completely all in vain. Lastly, I will say this additionally... it is unbelievably sad that Sleep Innovations is not nor will it ever be the company that it once was because the new owner, Innocor, most definitely does not stand behind their merchandise. My emails to them immediately became a total waste of my time since they promptly showed me that they could not have cared less. Frankly, it is sad that Amazon continues to sponsor them as one of their 3rd party sellers. Doing so makes Amazon look just as bad to consumers as Innocor themselves. Read more