TOSHIBA Countertop Microwave Oven Air Fryer Combo Inverter Convection Broil Speedy Combi Even Defrost Humidity Sensor Mute Function

First oven received didn’t work. In process of returning. New product works great! Had a very old microwave. Still getting used to all the various features, but happy. Read more

This is our first multi-function microwave and we are loving it! After about a month of use, here are my pros and cons: Pros: Small footprint - This is the same size as our smaller microwave was and is able to fit in our very small kitchen. Quiet - This is the quietest microwave I have ever used. When my wife is heating up her coffee in the morning, I am unable to hear it running from 15 feet away. It is louder when using the convection/air fry mode because of the fan, but that just brings it up to normal microwave levels (or less) Versatility - We have used all of the modes and it is amazing what can be cooked/reheated in this thing. Being able to microwave something, then air fry something else without swapping out appliances is fantastic. Usability - The buttons are clearly labeled and the knob is intuitive. I also like being able to turn the beeps off when I am using it at night. Cons: Hot surface - We were used to keeping some things on top of our old microwave, but since this one is also a convection oven/fryer, it can get hot on the top when frying things. It also needs a bit more room on the sides and back for air flow, which makes sense for cooling. Cooking codes - The codes for what mode to use (A01 = popcorn, A02 = beverage, etc...) are inside the door and written very small, so trying to read them is difficult. We memorized the ones we use the most. Confusing 'combo' instructions - There is a 'combo' mode which is supposed to use both microwave and convection cooking and it says the tray and rack are OK to use, but you can't use them with microwaving...which breaks my brain a little bit. Looking online it seems many other people feel the same confusion. TLDR: We absolutely love this oven. It is able to quickly and quietly do microwave tasks as well as cook up frozen fries or wontons (or perfect little potatoes!). Highly recommended. Read more

This unit, a TOSHIBA 7-in-1 Countertop Microwave Oven Air Fryer Combo does have a nice feature set. The ability to air-fry was the reason we purchased the unit. Unfortunately, Toshiba quality control and customer support is extremely poor. The unit itself It is very light and flimsy and just exudes an inferior product. The door rattles when you close it. The worst issue is that the turntable grinds and "groans" when the unit is on. We are not talking about a subtle sound, but a fairly loud noise grinding noise. We triple checked how the turntable is installed, but without any different result. Unfortunately, this started several days after the Amazon return period, so I had to contact Toshiba support. These are the most miserable support folks I have ever encountered. Their "requirement" to talk further to you is: a picture of the Model # plate, the order (that says PAID), and the serial #. Those 3 are no big deal, but they ALSO require a video of the problem, seemingly not a dig deal either. You send all 4 files in via text or via email. Well, text is pretty easy - so I sent all 4 files via text. No response from Toshiba. I called again (call #2), and they said they did not receive the files and to retext everything, which I did. No response from Toshiba, I called again, (call #3) and they said NOT TO TEXT, but to email the 4 files, which I immediately did. No reply from Toshiba. I called again (call #4) and they said they DID receive 2 files, but the video file and jpg of the order was not received and to send those two files via email again. No response from Toshiba. I called again (call #5) and they said to shorten the video and resend the email. No response from Toshiba. I called again (call #6) and they said to shorten the video to 10 seconds or less and resend, which I did. No response from Toshiba. I called again (yes this is call #7) and I again asked if they received the files. Initially they said "NO" BUT, they looked again and magically they found the "missing" two files and watched and listened to the video file. The customer support person agreed that I indeed had a valid issue and said the turntable sounded "terrible" and that Toshiba would issue a full refund. So at least I was partially satisfied with their response ------ BUT ----- on the morning of March 31st, 2023, Toshiba calls back and says "your refund has been denied". This is now call #8. I asked to speak to a supervisor and she explains that it is Toshiba policy to not issue a refund, contradicting what the prior customer service person said. She said the unit will now be replaced. OK - fine: Now 8 calls in total, about 2 hours of wasted time and the Toshiba customer service folks really don't know what end is up. Based on this experience, I am unlikely to ever purchase a Toshiba product again. Read more