Terrible customer service
Really didn’t know how to rate the vacuum. It seems to be a really great vacuum! Amazing power, seems as good as my plug in. The battery lasted long enough to clean my 1500 sq ft condo. Unfortunately I also have 3 large dog beds and it needs another charge for that. So this is where the trouble starts. Contacted customer service, and he (I’m a polite person so I won’t mention your name ) is like talking to a robot. The company is in Great Britain. I asked how I could purchase a new battery. The answer was basically no. Which I guess he felt sufficed. Too bad so sad for you it seemed. I was able to order extra bags, so I asked why no battery. I’m sure there is a reason, but it was not to be shared. I asked why they were selling a product in the U.S. when you couldn’t purchase things you need to actually use the vacuum. No response. Suppose the thing breaks? Basically no interest in helping out let alone being friendly. So, here I am writing a review about the terrible customer service instead of about the really great features of the vacuum. Seems like a really, really bad way for a company to try and launch a product in a new country. Read more








