The Spa Manager’s Essential Guide

Greater Gotham

A History of New York City from 1898 to 1919

Mike Wallace

In this utterly immersive volume, Mike Wallace captures the swings of prosperity and downturn, from the 1898 skyscraper-driven boom to the Bankers' Panic of 1907, the labor upheaval, and violent repression during and after the First World War. Here is New York on a whole new scale, moving from national to global prominence -- an urban dynamo driven by restless ambition, boundless energy, immigrant dreams, and Wall Street greed. Within the first two decades of the twentieth century, a newly consolidated New York grew exponentially. The city exploded into the air, with skyscrapers jostling for prominence, and dove deep into the bedrock where massive underground networks of subways, water pipes, and electrical conduits sprawled beneath the city to serve a surging population of New Yorkers from all walks of life. New York was transformed in these two decades as the world's second-largest city and now its financial capital, thriving and sustained by the city's seemingly unlimited potential. Wallace's new book matches its predecessor in pure page-turning appeal and takes America's greatest city to new heights.

World Trade Center

The Challenge of the Future

Peter Skinner, Mike Wallace

-- A portrait of what the World Trade Center was and what it stood for, for the people of New York and the world in general. -- Final section of the book is dedicated to the events of September 11th capturing a day in words and photographs that no one will ever forget. -- A wealth of high impact photographic materials illustrates the various stages in building these giants of the Big Apple, with an analysis of what went inside of them, the business that was done, and the people involved in the bustling, unstoppable activities of this pulsating heart of the economic -- and not only -- capital of our planet. -- Includes more than 400 full-color photographs and one gatefold of the enormous sky scrappers.

Medal of Honor

Profiles of America's Military Heroes from the Civil War to the Present

Allen Mikaelian, Mike Wallace

In 1863, President Lincoln first awarded the Congressional Medal of Honor, which was created to boost morale among the Union rank and file. In the decades that followed, the award evolved to take on an almost sacred quality. Today, it remains the highest U.S. military decoration. Of the millions of Americans who have gone into combat in the past century, fewer than 1,300 have earned the Medal of Honor, and many of those were awarded it for actions they did not survive. Their courageous and selfless feats in battle are barely conceivable. They plunged into heavy fire, ventured boldly behind enemy lines, and threw themselves on live grenades. But who are these people?

Gotham

A History of New York City to 1898

Edwin G. Burrows, Mike Wallace

To European explorers, it was Eden, a paradise of waist-high grasses, towering stands of walnut, maple, chestnut, and oak, and forests that teemed with bears, wolves, raccoons, beavers, otters, and foxes. Today, it is the site of Broadway and Wall Street, the Empire State Building and the Statue of Liberty, and the home of millions of people, who have come from every corner of the nation and the globe. In Gotham, Edwin G. Burrows and Mike Wallace have produced a monumental work of history, one that ranges from the Indian tribes that settled in and around the island of Manna-hata, to the consolidation of the five boroughs into Greater New York in 1898. It is an epic narrative, a story as vast and as varied as the city it chronicles, and it underscores that the history of New York is the story of our nation. Readers will relive the tumultuous early years of New Amsterdam under the Dutch West India Company, Peter Stuyvesant's despotic regime, Indian wars, slave resistance and revolt, the Revolutionary War and the defeat of Washington's army on Brooklyn Heights, the destructive seven years of British occupation, New York as the nation's first capital, the duel between Aaron Burr and Alexander Hamilton, the Erie Canal and the coming of the railroads, the growth of the city as a port and financial center, the infamous draft riots of the Civil War, the great flood of immigrants, the rise of mass entertainment such as vaudeville and Coney Island, the building of the Brooklyn Bridge and the birth of the skyscraper. Here too is a cast of thousands--the rebel Jacob Leisler and the reformer Joanna Bethune; Clement Moore, who saved Greenwich Village from the city's street-grid plan; Herman Melville, who painted disillusioned portraits of city life; and Walt Whitman, who happily celebrated that same life. We meet the rebel Jacob Leisler and the reformer Joanna Bethune; Boss Tweed and his nemesis, cartoonist Thomas Nast; Emma Goldman and Nellie Bly; Jacob Riis and Horace Greeley; police commissioner Theodore Roosevelt; Colonel Waring and his "white angels" (who revolutionized the sanitation department); millionaires John Jacob Astor, Cornelius Vanderbilt, August Belmont, and William Randolph Hearst; and hundreds more who left their mark on this great city. The events and people who crowd these pages guarantee that this is no mere local history. It is in fact a portrait of the heart and soul of America, and a book that will mesmerize everyone interested in the peaks and valleys of American life as found in the greatest city on earth. Gotham is a dazzling read, a fast-paced, brilliant narrative that carries the reader along as it threads hundreds of stories into one great blockbuster of a book.

Heat and Light

Advice for the Next Generation of Journalists

Mike Wallace, Beth Knobel

In Heat & Light, a legendary journalist and a journalism professor join forces to offer a one-of-a-kind guide for our next generation of great journalists. Drawing on the authors' decades of experience at the top of the field and inspired directly by beginners’ most frequently asked questions, Heat & Light offers invaluable advice on such topics as: · balancing drama and information (‘heat’ vs. ‘light’) · generating and evaluating story ideas · the secrets to crafting good ledes · creating strong packages for the internet, tv, and radio · the specific requirements of writing for print and broadcast · the art of the interview Along the way, the authors share countless anecdotes from their own storied careers—and discuss larger questions such as the rapidly growing role of digital media and what it means for today’s aspiring journalists. Includes an extensive "reporter’s toolbox" of checklists, techniques, and resources

Managing Complex Educational Change

Large-scale Reorganisation of Schools

Mike Wallace, Keith Pocklington

Discusses ways to manage the process of putting major change into practice in schools. The book draws on the latest thinking from business and education on how to manage change in this chaotic context.

Fast Food Nation

The Dark Side of the All-American Meal

Eric Schlosser

An exploration of the fast food industry in the United States, from its roots to its long-term consequences.

Disney War

James B. Stewart

Draws on extensive research and hundreds of interviews to document the fierce executive battle for control of the foremost entertainment company.

Selling 'em by the Sack

White Castle and the Creation of American Food

David G. Hogan

This history of the White Castle chain tells a "truly American success story (of) luck and hard work working behind one man to create an industry so pervasive that today it's an integral part of American pop culture" ("Publishers Weekly"). 23 illustrations.

Managing Educational Tourism

Christopher P. Cooper

Increasingly tourists are seeking learning and educational holidays. This interest has led to the provision of tourism product with some form of learning or education as an integral component, including cultural heritage tourism and ecotourism. The growth of offshore education and lifelong learning has stimulated cross-border movement for language learning, school excursions and university student travel. Reflecting this growth in educational tourism types, the author outlines the main forms of educational tourism, their demand and supply characteristics, their impacts and the management issues associated with them, taking a holistic systems-based perspective. The book argues that without adequate research and appropriate management of educational forms of tourism, the potential regional development impacts and personal learning benefits will not be maximised. The book highlights the need for collaboration and networking between both the tourism and education industries to adequately manage the issues surrounding the growth in educational tourism.

Once Upon an American Dream

The Story of Euro Disneyland

Andrew Lainsbury

Once Upon an American Dream is a story of global capitalism on a grand scale. Lainsbury has plumbed company archives and interviewed key players to give readers the real view from Le Chateau de la Belle au Bois Dormant (Sleeping Beauty's Castle). He cracks open the Euro Disney controversy to reveal the park not as a tragic experiment in exporting American culture but the result of European efforts to import a popular form of American entertainment.

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

Will Guidara

The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. - Featured in FX's The Bear and Showtime's Billions - JP Morgan NextList Pick Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The FT Essential Guide to Writing a Business Plan

Vaughan Evans

Whether you seek financial backing or board consent, The Financial Times Essential Guide to Writing a Business Plan will give you the critical knowledge you need to get the go-ahead. By focusing clearly on your objective, it will help you to gather the necessary evidence and address all your backers concerns. This brand-new edition draws out the specific challenges faced by start-ups, particularly on pinning down your perceived market niche and determining your competitive advantage. There are new chapters on pitching the plan and performing against the plan, using key performance indicators and milestones. Finally, new appendices outline alternative sources of funding and display an example business plan from start to finish.Written by a seasoned practitioner with years of experience in both writing and evaluating business plans for funding, it will help you formulate a coherent, consistent and convincing plan with your backers needs in mind. Follow its guidance and your plan will have every chance of winning the backing you need for your business to succeed.

A Guide to Setting Budgets and Managing Cashflows

Jennifer Rhodes

A comprehensive and clear guide aimed at business managers, as well as the student or layperson, to the processes underpinning efficient financial management of companies. All the relevant techniques for cashflow management and formulating and controlling budgets are outlined.

A Guide to the Study of Occupations

A Selected Critical Bibliography of the Common Occupations with Specific References for Their Study

Frederick James Allen

Description unavailable for this volume in the current provider response.

Management

Danny Samson, Timothy Donnet, Richard L. Daft

Management, 8e is a robust foundations text providing a balance of broad, theoretical content with an engaging, easy-to-understand writing style. This market-leading text covers the four key management functions: planning, organising, leading and controlling, conveying to students the elements of a manager's working day. Real-life local and international examples – including an end-of-part running case study – showcase the ongoing changes in the management world. Focusing on a 'skills approach', they bring concepts to life for students, supporting motivation, confidence and mastery.

Managing and Marketing Beef

AgGuide – A Practical Handbook

Jennifer Laffan

This practical book shows producers how to make good decisions in the beef industry. It provides an overview of the cattle industry, with details on breeding management, pastures, selling methods and costs, beef grading and marketing, muscle and fat scores. Contains diagrams and photos with easy to follow instructions. AgGuides are compiled by highly regarded industry experts to provide easy to follow advice on agriculture and support the Tocal College external study program for agriculture. Written by: Jennifer Laffan Technical advisers: Ian Blackwood, Brett Littler Table of Contents: · Cattle industry overview · Manage the breeding herd · Pastures for the herd · Selling methods and costs · Other aspects of marketing · Muscle and muscle score · Fat assessment and fat scores · Frame size · Growth, maturity and carcase suitability · Understand your product · The killsheet · Get the best return · Some terms explained · Appendix 1: Ruminants and rumination · Appendix 2: Calculating and using DSE ratings for beef cattle

Management with Online Study Tools 12 Months

Danny Samson, Timothy Donnet, Richard L. Daft

Samson/Daft/Donnet's Management is a robust foundation text providing a balance of broad, theoretical content with an engaging, easy-to-understand writing style. It covers the four key management functions - planning, organising, leading and controlling - conveying to students the elements of a manager's working day. Along with current management theory and practice, the authors integrate coverage of innovation, entrepreneurship, agile workplaces, social media and new technology throughout. This sixth edition features a new author on the team and contains updates to content based on recent research. Real-life local and international examples showcase the ongoing changes in the management world. Focusing on a 'skills approach', they bring concepts to life for students, supporting motivation, confidence and mastery. Each part concludes with a contemporary continuing case study, focusing on car company Toyota as it faces managerial challenges and opportunities in the region.