Another Customer—September 11, 2025
Update to previous review. Although I was disappointed with the solar generator that I received, I want to comment on the customer support. I emailed customer support for my non-working solar generator. They were very friendly and helpful. Trying different things to make it work. When it was obvious it wasn't going to work, they sent the UPS labels and I sent it back. I received a full refund in just a couple of days with no problems.Maybe it got dropped in shipping, I don't know. But the customer service was excellent and All Power stood behind their product. Read more
Francisco—August 4, 2025
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Keny J—January 8, 2024
Just received a second 400W SP037 solar array today. Fortunately before todays snow storm rolls through. Was packaged very well being double boxed. The outer box had a few tears, but the internal box and contents were excellent. Must say considering shipment from CA to NE, packages were in very good condition. Considering transport and being transferred multiple times. The inverter was also packaged very well double boxed and on a crate. The inverter at a 100Lbs is heavy but not difficult to move with the built in casters. The front extension handle is very helpful to tilt and relocate. Same as a heavy suitcase. Even rolls well on grass. Found carrying the solar array(s) up a hill had somewhat of a challenge. Solved by using a folding baggage cart. Shown in one of the attached photos, and works great for multiple sets. Very satisfied with the performance of the inverter. Use is intended when working remote and no power is available. Ran a 120V electric leaf blower at my home for three hours straight. That was starting at 100% and one solar array attached. Take note you can charge and use power at the same time. After three hours, still had 70% charge remaining. Have used the inverter to simulate a power outage and operate a 1000watt 120V convection oven. Baked some bread and ran flawlessly. So as reference also able to run refrigerators or freezer if needed. Additionally will operate all my 120V power tools or rechargeable battery packs. Main reason selected the All-Powers R4000 is to power my camper with the 30A 120V outlet. I know it will operate the air conditioner for a few hours, but full performance will be known this summer. I noted other brands can do this but require an additional battery. Calculations indicate ability to recharge the existing camper power supply. Will know more this summer depending on need. At that time can follow up with a new post. As for only problem, find I loose connectivity with my phone app. Then need to reconnect Wi-Fi or Bluetooth in the field. Possibly the inverter has an update needed to assure status for remote device is maintained. Recognize signal can be lost when walk away from area. But would expect to automatically reconnect when back in range, Read more
Debbi—December 20, 2023
Seller is responsible and sent out generator and solar panels quickly and when we got first box and no ND box he immediately responded to let us know it was on the way was shipping company error not his. Product seems to be good but we only have ran a quick test. Read more