DeLonghi EC9335R La Specialista Espresso Machine with Sensor Grinder Dual Heating System Advanced Latte System Hot Water Spout

So we got a problem with a grinder as well after about 2 years of amazing experience. We took the grinder apart, cleaned and even vacuumed, nothing helped. What helped like magic was to unplug it from the socket for a while, then plug it back in. It's just a bug with coffee sensors, that's it! Reset is a solution. Trust me, it's a great machine! Italian coffee at home. Read more

We enjoyed this machine so much we bought a second one for our vacation home. Sadly, it did not work the second I took it out of the box. I called Amazon to exchange it and they said they DO NOT do Exchange or Returns on this product. Even though they say they will on the product description. I made a call to DeLonghi after I spoke to Amazon. They sent a part to try and fix the problem which had no effect. Several long dissertations over then phone with tech support, they finally admitted that yes, the product had a problem. We had been more than patient, but our fuse was running low. I asked for a replacement. So sorry, DeLonghi says, we don’t have any in stock, we can send you a different model or you can wait six weeks. OK, we give up, just refund us. Now it was DeLonghi telling us that they don’t do refunds. We finally sent a long angry email delineating in exquisite detail the incredibly irritating “customer service” process we had been subjected to, just trying to get some help with a unit that was defective out of the box. Including a screenshot of the Amazon page saying “Refundable”. We pointed out with some asperity that we had been loyal long-term DeLonghi customers with multiple purchases of their higher end espresso makers, but that they had completely destroyed that relationship, and that by putting a series of increasingly difficult barriers in the path of their real customers to get help with problems DeLonghi has created with their own poor quality control and poorly trained technical support staff, DeLonghi was literally destroying their brand’s future. That finally got a response from a higher level person, who agreed in an argumentative fashion to refund our purchase. Oh but it takes 6 to 8 weeks for a refund to be processed. Sure enough, it’s been 2 months and no refund yet. These units are beautiful, but as former loyal DeLonghi fans - this company sucks. If you choose to buy anything from them, cross your fingers and hope there aren’t any problems. We will never touch a DeLonghi product again. Read more

We have had this machine for 11 months and it has been nothing short of awesome. We didn’t want to spend $3000 on a fully automatic machine, so after researching we found this semi-automatic one for around $900. It makes great espresso drinks. It makes a great cup of coffee (2 shots on “coffee” and hit the hot water button to fill up the cup). We use it like this several times a day. It makes hot water for tea. It froths and makes flat foam drinks (I love flat whites with almond milk). A little tricky to get the frothing wand sleeve to seat properly, but not a big deal to me). We descale it when the machine tells us it’s time. (About every 3 weeks or so since we make a ton of drinks through it). And we clean all areas that are recommended in the manual. We are thoroughly pleased that it has had no problems since we bought it - especially considering the every day use it gets. It’s a bit of a pain to refill with water, you have to reach behind it and lift it out. If it’s against a backsplash and ubder a counter, you have to ease it out slowly or slide the whole machine out. It would be nice to have it on a slide out platform inside a pantry cabinet. I bought a kit to hook it up to a line to automatically refill it, which I haven’t installed yet. I’m handy, but a little nervous about drilling holes in it. The Italian Racing Red color is spectacular too! Read more

This machine 5 years later is still running strong. Use varies sometimes I run it 2 or 3 times a day. Sometimes it's just once or twice a week. Good: The machine is beautiful in this color and always gets compliments from visitors. It makes good shots and coffee. Bad: I feel the steam wand is a little inadequate. Pressure is to low to really get that latte art quality froth. At least I've never been able to get the froth to create latte art. Maybe someone else has? More bad: as others have stated. Customer service is pretty bad. I know I called up a couple times before giving up about my cleaning light not turning off after running it through the cycle. I asked will this void the warranty and the person said no. But I know they just blow smoke and say whatever they need to hang up the call and go back to making tiktoks or social media scrolling from their desk job. Grinder fix!!!! To everyone stating issues with grinder. Mine earlier this year had the same issue of the grinder not working. I watched multiple videos that didn't fix the issue. I tried hard reseting the unit using the instruction manual which didn't fix the issue either. So I dove deep into reddit and found the fix. It's so simple it made me mad at myself. To fix the grinder simply turn the on off switch on the back of the unit off for a few seconds then back on. And vola the grinder will work again. Overall if you can get this unit on sale I'd buy it again. I believe I paid $400- $450 back in 2020 for this unit. Which was a steal. I think it was around $700 back then and now it's even more. Read more