William M. Gary—February 9, 2021✓ Verified purchase
This is my first time purchasing an Espresso Machine as a result I was looking at the reviews between this one (what I wanted) and a Mr. Coffee machine. I almost elected Mr. Coffee until I remembered that the internet reviews are very harsh so I purchased this item. I'm going to address of the things that I was concerned about, for this machine that almost made me go with Mr Coffee Does it Get Hot? I like hot coffee and cold, lukewarm coffee would be a major disappointment. The "Coffee" portion of the machine does get hot. The issue with this machine is that the milk frother, froth's milk, so when you make a Latte (only thing I've been making) it pours in froth milk (cold) into hot water and thereby cooling the "hot coffee". As one of the other reviewers mention they do, I just throw it into the microwave. Its an extra step but now I have a hot Latte. Does it leak? I only experienced a leak because I didn't dump the removable drip tray. Some may have had a faulty unit but if you don't dump the drip tray it will overflow and leak. Spoiled Milk Smell I haven't experienced this but the way I suspect this can occur if you never run the very simple clean cycle. Dried milk is starting to form at the end of the milk dispenser nasal. I would recommend purchasing or having some cleaning brushes on hand. Also I suspect if you leave the milk in the container and don't detach and store it in the fridge. Is it easy to clean Yes! Super super easy. What I do Well I'm reading the manual because this is a luxury purchase for me. I'm buying bottled water (SmartWater) and using that exclusively in the machine because there's no telling what's in tap water and I want to ensure 1) I have great tasting coffee 2) this luxury purchase of mine last for a while. What i wish I wish it made larger cups of espresso. I know its a single cup for at home use but I have to make 3-4 cups per coffee drinking session. Great product. Glad I didn't let the reviews get to them. Worst case you return it to amazon and buy a different product. If this is your 1st go at a home espresso machine give it a shot. Its cute and simple. Easy to clean. Read more
CJ—April 13, 2020✓ Verified purchase
over a year now I thought I should update this review: This is STILL the best machine we've ever used for latte's, espresso, cappuccino's, etc. With a lot of experimenting I have mastered the best latte's & Cappuccino's, etc. be creative! I don't use the glasses except for using them for espresso only. Use bigger cups and use a little warmed milk before using machine to do some frothing and foaming. The glasses are cool to look at layers but not much actual drink so I use large coffee cups. This is the third espresso, latte, cappuccino machine we've had. This one (SO FAR) is the best. Now, we've only had it 5 days but have made a dozen + drinks. The Keurig we had was easy to use and made great drinks, however, you had to buy pods from them (very expensive ). also, the Keurig started breaking down, then the company discontinued it w/out telling anyone, and mostly, way to expensive. It was a gift as I would not have spent $400 for one. The AIcook we had at only $125 was great, it had its flaws, but only lasted a year, and to be fair, it was our fault for not cleaning it enough. This machine is very easy to use, makes fantastic drinks, and at $249 beats out the $400 Keurig in every way. The key to this machine to work nicely for a long time is make sure you clean it after every use. Now, that doesn't mean you have to clean it after every cup, but, if your'e not making another for an hour or more i suggest you take the time to rinse out milk frother put clean water in, and, hit the clean button (make sure you have a cup to catch water). Wipe everything down, etc. One review said it leaked on bottom. after 1st use I noticed water under machine in front and was worried, at first, but as it turns out it was that i made 3 lattes & ran a clean cycle & it was the overflow container on bottom that overflowed. That's an easy fix, dump it and reinsert it if making 3 or more lattes at once. A clean machine is a happy machine. I hope I'm not giving this a great rating to soon.... we'll see. UPDATE a couple years in and it was still the best! unfortunately Hurricane IAN decided he wanted it to himself (like everything else in the house) and made it unusable Read more
Kim—August 30, 2020✓ Verified purchase
The media could not be loaded. The Product: The espresso machine makes a quality cup of espresso, but in 6 months the espresso machine stopped working. It seems the groove that the portafilter is secured in has worn and no longer provides the seal necessary to contain the water during brewing. The water travels through the worn groove around the portafilter rather than through the portafilter and grounds. Another quality issue with the product is it always seems to leak from the catch tray. Even when the tray is empty the product would leak water onto the counter leaving stains under it. The Brand: Espresso works has the worst customer service/warranty team I have experienced. Espresso works provides a one year warranty on this product and ours failed within 6 months. We have been pursuing a solution to the products failure with espresso works for 2 months. In this time espresso works has shown that it does not read the customer feedback or watch videos that they request for troubleshooting purposes. We have worked with the same representative over these two months and every time we provide the requested information they offer the same solution. We have told them that the solution does not work yet it is the only solution they offer: a new portafilter will fix our machine. We have had 2 new portafilters sent to us none of them have fix our machine, then they offered a third portafilter. We have asked for a return label so the espresso works team can troubleshoot it themselves, but this was ignored. It appears that espresso works is not interested in honoring their warranty. I do not recommended the espresso works machine and the interactions we have had with their customer service has been terrible. Do not waste your money on this machine. Read more
