Jay Dan Gumm—December 19, 2024
After reading lots of reviews about having their machines for 10, 15, and 20 years, we were sold on the durability of this machine. We’ve had ours for three years, and I’ve had quite a few issues. Most we have been able to troubleshoot and fix. But this time it gave a fault code F74. And then it would not stay on. We would turn it on and it would make a little noise and then turn back off. We tried everything, including unplugging it and leaving it unplugged for a while. Then we finally called tech-support and gave them the fault code and they said we needed to run maintenance on the machine. We told them we couldn’t because it wouldn’t stay on. Then they scheduled us an appointment and we waited about a week and a half. They did offer a deal where we pay $360 to ship it to them and they fix whatever is wrong with it and then they ship it back. But we already paid $2300 for a machine that we’ve only had for three years. We wanted to take our chance on a cheaper repair. They finally called us and told us who would be handling our repair. We fix it. Was the name of the company. They said they would contact us within 24 hours. No one contacted us. We called the number they gave us for we fix it. They informed us that they do not do repairs on these machines. So we went with the paying $360 to have it repaired option. We sent it off. Just got it back. Coffee grounds everywhere. Machine wasn’t even put back together. It didn’t look good. I filled the bean holder and made a cup or two to run water through the system. Then I made one cup of coffee. After that, it went to crap. Never made another cup. It would make this loud noise, the noise it makes when beans are empty, then it would cancel drink, and say “fill bean holder.” We cant fill it any more than it already is. So we try again. Same thing. Try to rinse and clean pipework. Nothing works. Tried using ground coffee option, nope, went straight to rinsing cycle. Theres something wrong electrically with our machine. It doesn’t grind coffee any more. I asked Meile about the third party company and asked if they would let them know how dirty the machine was when it was sent back. They told me I could contact the third party myself. What? They’re asking us to send it back and they’re going to look at it again at no charge. Crossing fingers but not expecting much at this point. We are so over this overpriced, no customer service machine and company. We were looking at the in-wall system for our next home, but not anymore. At this rate the machine cost us around $820 per year we’ve had it against what we paid. Not worth it. We could have gotten a commercial machine with better customer service. I would not buy this machine. I’m hoping we can get it fixed one day for a reasonable price. But for now we’re using our K cups. So far, this is not been a good investment. Read more
BDC4950—September 7, 2023
I have only had the 6360 for an hour but wanted to write this review because so many others ran into problems on day one, which made me hesitant to complete this purchase. I eventually decided to purchase it anyway and it arrived today. I set it up immediately because my old espresso machine (Jura) broke down a week ago and I miss my coffee. It took two minutes to unbox it, two minutes to fill with water and beans and another two minutes to plug it in and go through the setup process. Everything happened just like it was supposed to. I cheated a little bit because I read an online version of the user manual before the machine arrived so I didn't have to waste time reading the setup instructions. I made two cups of coffee and threw them away per the instructions. I then made a cup of coffee for myself using the default setting. I got 5 ounces of coffee and it was very strong. I added a little water and it was pretty nice with a good crema. Tomorrow I will make some adjustments to suit my taste. Note: I haven't gone through any of the cleaning processes yet, which is where some people ran into their problems. By reading these reviews and per the user manual I know not to use too much water in the tank when cleaning so I am hoping that I won't run into problems. I will update this review if I run into problems tomorrow or sometime down the road, but so far I am really excited because I was expecting it to be DOA, and instead it surprised me and worked perfectly. UPDATE: I have had the machine for a few days now and am still very impressed. All of the default coffee settings are very strong so I have updated the "coffee amount" settings to suit my taste. Changing the coffee amount, brew temperature and pre-brew setting is quite easy. Changing the portion size is more convoluted however. Once you select "Portion size" from the Paramenter menu, the machine starts dispensing the beverage and you have to press the OK key once it has dispensed the amount of coffee/espresso/froth that want. I prefer the Jura process which lets you select the number of ounces (for coffee/espresso) and the number of seconds to dispense froth. I don't actually have to dispense the beverage at that time. The froth created by the Miele is superior to any machine I have used to date which includes Jura, DeLonghi and Saeco. Cleaning the frothing tube after each use is very easy and I prefer it over the Jura. I have only had the machine for a few days but decided to run the weekly milkpipe maintence anyway as per some of the reveiws it seems to be the most problematic. I made the mistake of emptying the water container and adding the 300 ml of lukewarm water prior to actually turning the machine on. I don't recommend this because the machine starts telling you that you need to add water. The instructions clearly state to open the Menu and select Maintence / Clean Milk Pipework. The machine will then prompt you when to empty the water container, etc. Even though I got ahead of the process, I did get the cycle to run with no further issues. It takes about 20 minutes. In comparing this process to the Jura, the Jura is much easier because it has a separate container for the cleaning agent; you don't have to empty the water container. The Jura only take 5 minutes, while the Miele takes 20 minutes. My Jura never made good froth though, so if the 20 minute Miele process keeps my unit making good froth I will happily perform the function at least once a week. So, having owned the machine for 5 days, I still give it 5 stars. Read more
Customer—October 21, 2025
This is the second Miele CM 6360 machine I have bought, and did so because I was so happy with the machine I have at home that I wanted one for my office. I bought it from the Miele store on Amazon. I love good coffee but my time is at a premium and appreciate the quality of the coffee and time savings these machines offer. The machine worked well at first, but a few months in, it stopped frothing milk- sputtering and spitting hot water and air into my drinks. I read the manual, visited the Miele website, and repeatedly performed all of the troubleshooting recommendations for this problem, including taking the entire milk frothing apparatus apart and soaking all parts in Miele branded milk cleaning solution. None of it worked- the machine continued to spit and sputter when asked to make any drink requiring frothing of milk. I decided to contact Miele for help. After spending about an hour on hold, and then another half hour creating an account and registering for my warranty, the agent told me that Amazon sold me a machine "from Canada" and that I would therefore need to take the problem up with Amazon. Miele would provide no support. I visited the Amazon help page, and they are referring me to Miele's support line and website- the same ones I had already spent so much time on. I should have just bought a Jura. Despite still being happy with the machine we have at home, I will never buy another Miele coffee maker again. As frustrating as it is to buy a $3000 coffee maker that won't make the coffee its supposed to make only a few months after purchase, it is absolutely infuriating to be told the manufacturer will not support it despite admitting that it is still under warranty- and neither the manufacturer or seller (Amazon) want to help me solve the problem. Read more
