Joann L.—October 1, 2025✓ Verified purchase
This smart toilet has completely upgraded our bathroom! The modern one-piece design looks sleek and fits perfectly in the space. The heated seat is a luxury, especially on cold mornings, and the bidet functions with warm water are comfortable and easy to adjust. I really like the built-in dryer—it eliminates the need for extra paper and feels very clean. The auto flush and foot sensor operation make it hands-free and super convenient. It’s quiet, efficient, and adds a high-end feel to the bathroom. Worth every penny! Read more
Cole Komori—January 9, 2026✓ Verified purchase
Awesome support system! When I received the bidet, the fan would cut in and out and make all sorts of noise. I emailed the company and sent a video, the receipt of the date of purchase, and the product bar code. Right away they took care of the problem. Thank you customer service! An actual 10! Read more
Mohammad—December 29, 2025✓ Verified purchase
I am extremely pleased with my purchase on Amazon, despite the significant delays. This was due to both the item being out of stock and a broken item being returned by the post before it reached me. However, the seller promptly replaced it, earning my satisfaction. The variety and distinctiveness of their product models are much different from others on the market. Overall, I am very satisfied and highly recommend. Read more
Ashley T.—November 10, 2025✓ Verified purchase
We installed this toilet a few months ago. I plan on updating once we've had it longer. But for now it works really well. Lost a star for me because the instructions for buttons and changing preset modes is either missing or very unclear. For me, I don't want the bowl to be pre-wet every time I sit down. That's a setting that the instructions say can be turned off. But it doesn't tell you how to turn them off. After reaching out to customer service, who was quick to respond, The response I got had clearly been translated from I assume Chinese. Which I don't necessarily care about. But what I do care about is their instructions didn't work. So that's why it loses a star for me. Needs more thorough instructions on how to change stuff. Update 1/11/26: We live in a house from the 90's with copper piping. Not sure if that matters, but the pre-wet function has started creating a water hammer (a loud banging sound in the wall) so we needed to turn it off (it didn't do much anyway). Finally figured out how to turn off the pre-wet bowl function. In case it helps: Hold the "stop" button down on the right side of the toilet until "--" appears on the display. Single tap the stop button to cycle through the settings (which are numbers) until 41 comes up. 41 is "on" and 40 is "off". Hit the female wash button on the left side of the toilet to change it to 40. Then tap stop exit the menu. This menu is where you find all the "hidden functions" as mentioned on pages 19/20 of the manual. Not sure what the other numbers correspond to, but if you played with it, it should be easy enough to figure out. Read more
magalys reyes—January 13, 2026✓ Verified purchase
It is a very beautiful , modern and very practical toilet. I had a little problem with instalation and the seller solved inmediately, Baytina Customer Service is the Best. I highly recommended it!!! Read more
vede—August 28, 2025✓ Verified purchase
Instructions manual is missing important information. No info on how to remove toilet seat for water connection . Contacted their customer service and got an answer the following day: “Dear customer, regarding the disassembly, we do not recommend that you disassemble the cover plate by yourself.” Well the plumber wants to know because you don’t show exactly the steps, I should have just return it instead of figuring out by ourselves. Disappointed Read more
Hannah—November 28, 2025✓ Verified purchase
Really good customer service. Had an issue with flushing and they sent me a new one immediately Read more
lamekia—July 17, 2025✓ Verified purchase
We love this toilet ! This toilet is great! The seat warms and everything. The Customer service is even better than the toilet and problems or issues we had the Baytina Company helped correct it right away with no problem !!! It awesome when you have a great product with great customer service to back you ! 10/10! Read more