Wemo Smart Plug with Thread - Smart Outlet for Apple HomeKit - Smart Home Products Smart Home Lighting

I recently decided to upgrade from the prior Belkin Wemo smart plug (App Based version) to the Wemo Smart Plug with Thread - and regret the decision every day. From the product itself to the customer service, I find myself thoroughly disappointed. First and foremost, the functionality of the Wemo smart plug is far from reliable. Despite claims of seamless integration with Apple HomeKit. I encounter constant connectivity issues. The plug will frequently disconnect from my network, rendering it useless for extended periods - until either power cycled or reset. The inconsistency in its performance is frustrating, to say the least. And WHY not make it compatible with Alexa? The run around from Tech Support is mind boggling - suggesting we need a different Apple HomePod to solve for bugs with the firmware. I am far from technology illiterate - yet customer service treated me like a kindergartner. It’s your product - not me - I wish I read other reviews prior to purchasing. The mobile app, which worked with prior Wemo versions- is not longer compatible. The whole purpose of a smart plug is to make life easier, but in this case, Belkins decision to limit compatibility to HomeKit only added unnecessary complexity. Who in Senior Leadership at Belkin ever signed off in this idea? Perhaps the most disappointing aspect of my experience is the customer service provided by Belkin. This is also a leadership and Governance issue within the company. When I reached out for assistance with the connectivity issues and app glitches, the responses were inadequate and not technically sound. It felt like they were more interested in brushing off my concerns rather than providing genuine support. It's disheartening when a company fails to stand behind its products and offer satisfactory solutions. They will not, 100% NOT stand behind their 2 year warranty. Anyone interested in a Class Action Lawsuit? In summary, my experience with the Belkin Wemo smart plug and their customer service was far from satisfactory. The unreliable performance, coupled with a now non-existent mobile app, makes the product frustrating to use. Additionally, the lackluster customer service added insult to injury. I would not recommend the Belkin Wemo smart plug based on my disappointing encounter. STAY AWAY... save your money and time, there are plenty of other products on the market and companies much smaller that will stand behind their products. Read more

Works as designed. Read more

I've been using Belkin's Wemo line of products for over 10 years now. They were the first to market with cloud based wifi controlled light switches, sockets and other devices, so you'd think they'd dominate the market after all this time now that they're in such widespread use. Problem is Belkin, as innovative as they were bringing this sort of thing to market, never really seemed to be willing to devote the resources needed to polish things up and improve the product (particularly the software) once they got it out into the world. It's much better than it was in the early years, but it took them a looong time to get there and the software side of the product is still somewhat glitchy. Having invested in quite a few Wemo devices so long ago I was willing to stick with them, as I knew at least the hardware was dependable and safe for controlling 110v devices in my home. Unfortunately this product is the 'final straw' for me and Wemo... I wanted to add another controllable power socket to my house for a radiant heater. I'd already strayed from Wemo for control of a couple outdoor weatherproof outdoor sockets- they had that sort of product listed as in release, but you could not find it anywhere so I went with a competitor at 1/3 the price, in stock, ready to ship, and was pleased with the product. When looking for an additional indoor socket I wanted to go with Wemo because I wanted to keep it within the Wemo app, so when I found this product I went ahead and bought it. Unfortunately it wasn't until I attempted to set it up I found that it could NOT be set up for use in the Wemo app- it's made to be used with iPhones only. This was NOT clear in the product description. Come on guys! Why are you branding this product Wemo when it cannot be used within an existing Wemo system?? To make thing worse, once I realized what the problem was and I went looking for a Wemo controllable socket that... you know.. could be used with Wemo software I found they did have one, but the price was just north of $50! Seriously Belkin?? The market is now flooded with wifi controllable sockets costing far less than that. I wound up going with a relatively trustworthy brand that cost me $6 per unit (I bought two- why not?) So that's it for me and Wemo after all these years. I only hope they keep the cloud service going for some time so I don't have to replace the Wemo hardwired light switches we have installed in the house. Read more

I got the "v4" smart plug, with HomeKit Support over Thread. If you want a very small, simple smart plug with native HomeKit support with NFC pairing and Thread, this is what you need to buy. Supports firmware updates through the Apple Home app, works reliably over thread via my homepod minis and Apple TV 4K. Be aware that most/all of the reviews on this listing are for older or different models of this smart plug. If you're interested in the v4 model with thread, try to filter out the old bad reviews. Read more