This is my first experience purchasing a "reconditioned" computer from anyone, anywhere. But one of my "geek" friends told me not to worry about it and I trust him. Plus Amazon does offer a decent return policy. The laptop I ordered from PCOnline Renew via Amazon was delivered on time and came packaged very nicely in a double box for secure shipment. Even with my limited laptop experience (I prefer desk tops and use one daily at work.) I was able to get the laptop up and running in fairly short order. Also, I was able to confirm (by going into settings) that I did receive the computer that I had specifically ordered. It does include all the specs that I wanted in a laptop. After a day or so, I realized that there was an issue with the webcam or the speakers or the microphone. I contacted customer support at PCOnline and they were with me through the process of getting it resolved. They replied in a timely manner and even though it took some back and forth messages, they told me step-by-step what to do to resolve the issue. At one point, they offered to send a pre-paid shipping label, for me to return it and have their technicians fix it and then return it to me....no mention of additional money required from me. I cannot speak highly enough about this company and their excellent customer service and I would not hesitate to order from them in the future! Read more
Nice upgrade laptop with all good features I need for everyday computer use, Another superb Dell laptop my go to brand when need upgrade. Read more
It works fine and speedy well up to know even it went black out a ones. Hopefully does not repeat it again. Read more
This is a 3rd Inspiron 15 I have owned I Love them. I purchased this for simple tasks but important ones. I purchased from Lioneye I had some issues - Some serious However ... it took from 2/17 until 3/8 to Completely resolve my issues - They kept in constant contact with me - they did Not stop until my computer was 100% and I was 100% satisfied!!! Do Not be scared of this Laptop its SO NICE and if you can order from Lioneye I give them a 10! Read more
Bought this laptop over a year ago and so far can't complain at all. It works great, loads quickly and has amazing big screen which is what I wanted. I bought for my university and for that works perfectly. Read more
Love this laptop, it's been great, until now. I bought it 2 years and 4 months ago. The hinge has broken and my warranty expired 4 months ago. You would expect something that costs over $500 would last just a little longer.. This is rather unfortunate. I have laptops that are 20 years old and the hinges are perfect. Read more
TLDR: cheap plastic laptop breaks, warranty falsified, customer support sucks, buy another brand with a metal laptop case. As a warning to all future customers, when you first get your laptop, make sure all of the information matches. Check the small tag on the bottom that shows when it was manufactured, the service tag number and the express service code. My case and motherboard had matching numbers, but my system showed a completely different number. The reason I mention this specifically, is because the plastic case on this Dell Laptop is very thin and flimsy. Their hinges have known issues with cracking, which causes the bevel of the screen to separate from the touchscreen. This prevents the laptop from opening or closing without causing more damage. I attempted to reach out Dell to to check if my laptop was still under warranty and if I could schedule a repair. Upon the service technician starting, he discovered that the service tags didn't match and said he couldn't complete the service. Dell customer service is really hard to communicate with as they use third-party services to assist their customers. In my case, I have been finding it hard to communicate with customer support from India. At this time, I have not received any solutions and I do not think I will order from Dell again. Other Issues: - Battery dies very quickly - Cheap plastic makes noise when any pressure is applied - Laptop heats up very quickly Read more
I had an HP with limited memory and could not do even the simplest things without waiting for the computer to load the application or save the data. It was all related to Microsoft's lousy software maintenance that wastes storage space. TO solve the problem I had to add memory so I decided purchase a machine with 32 MB of RAM. The Dell machine is great. The Microsoft operating system is a pain in the ass everything is set to be saved to the cloud on Microsoft's One drive. I turn that feature off and next time it is back again. Dell GREAT. Microsoft SUCKS! Read more
