I recently remodeled my kitchen and installed a new Water Drop RO faucet. While the faucet initially worked great, I unfortunately began experiencing a consistent leak. I reached out to Water Drop customer support with my concerns, and I was immediately impressed by the level of service I received. I was connected with a representative named Robbie, who was incredibly helpful and understanding. Robbie quickly grasped the issue and took swift action to resolve it. Within just three days, I had a replacement faucet delivered to my doorstep – a truly seamless and hassle-free experience. Beyond the outstanding customer service, I'm also incredibly impressed with the quality of the Water Drop RO system itself. It's a well-designed and functional product that provides clean, filtered water right at my sink. I highly recommend Water Drop to anyone in the market for a high-quality kitchen faucet. Their commitment to customer satisfaction is truly exceptional. A special thanks to Robbie for his outstanding service! Read more
What a great setup. Our water tastes way better has no weird aftertaste and feels softer. I truly wish I got this years ago. Install was super easy and quick. This unit is also very quiet and you can barely hear it when the cabinet doors are closed. The refrigerator water dispenser makes more noise even when the cabinet is open. I’m so happy and impressed with it I purchased one for my son also. Read more
Although I've only recently received the filter, I can say that so far, it not only installs easily and works as described, the customer response is excellent. When I opened the box, I discovered the provided water inlet line was not long enough for my installation. A call to the customer service number and explanation of my issue resulted in a prompt response, including an email confirmation. Within the week, I received an extended hose, as well as a turn-off valve. This made my install quick and simple. So far...so good. Read more
I bought this unit because it was more compact. It works perfectly in the space. Water quality was great.. would highly recommend. Read more
Super simple to install, enclosed unit. Needs power to run the pump during water dispensing. Spout at first I thought was too tall, but comes handy filling insulated tall bottles without having to place them in the sink. prefiltered output to the sink faucet turned out to be too weak in pressure and flow, capped that and reverted the faucet to direct input, not filtered. it was the only unit that fit nicely between the garbage disposer and the cabinet right. I put on two brackets to elevate it and lose less space. I used a quick connect 3/8 tee to split pure output to the spout and to the refrigerator. measured over 10oz in 8s (they claim 8oz, so as of now, new filters, beating that spec.) if I was buying today, would have gone for the model without the second prefiltered output. but not missing my old tank RO system, every couple of years having to repump the tank or replacing it. Read more
My contractor said that this was the easiest RO system to install! The water dispenses quickly and is the best tasting. Love the dual hookup since I have it connected to the faucet and our fridge. Read more
After a year of use, I can say I LOVE this thing. We use it multiple times a day to fill water bottles and cooking uses. Our city water is questionable on top of the older pipes, so it was either this or the cases of water bottles we used to buy. I absolutely do NOT miss having to get those. The filters are expensive, but you get what you pay for. It just sits under the sink and does its thing. Absolutely recommend. Read more
Iv I’ve had this product for around 3 years. Still works well. Replace one filter yearly and the other every 2 treats. So much cheaper than buying bottled water. Read more
