Dyson Gen5outsize cordless vacuum has Dyson s latest advanced technologies packed into one machine

This thing is one of the strongest vacuums I have ever had. I have two small dogs that shed, a husband that spills and tracks in everything and 4 grandchildren so my floors will get quite messy. I have hardwood, ceramic tile, and two types of carpet, one being shag and it takes care of them all. The only negative thing I can say about it is that it's a little on the heavy side. But it vacuums so well that that wouldn't keep me from buying it again. Read more

Size is amazing, recommend this product Read more

In today’s economy, and with the cost of goods almost doubling, companies must offer excellent customer service and be truthful and upfront about their policies. Dyson, now a 20 billion dollar company, lies about all their machines coming with a hassle-free warranty. The truth is that it is nothing but a hassle. They cannot replace your device without you sending it to them, and once they receive it, you wait 7 to 14 days until they process said return. The customer service reps said that even if you offer to put your credit card on hold until they receive your device, it is impossible for them to send you a replacement. In the meantime, you go without the product even if the support reps tell you differently; their lack of training and understanding of their processes will leave you hostage to their policies. Their so-called repair or replacement and ongoing support are subpar at best. With a lack of parts, a ten-dollar item backorder without an ETA will require a complete replacement, leaving you without your appliance for over three weeks. One has to ask how they think this would be hassle-free. Despite customer Service Manager Miriam’s promise to personally ensure a return phone call the next business day, two weeks later, she has seemingly disappeared, never to be heard from again. Customer Service Manager Marvin, who called from a number that was flagged as a spam caller on my cell, left a message asking me to call back and ask for him by name. However, when I did, the Customer Service Rep dismissed my request, stating it wasn’t possible. They assured me a Customer Service Manager would call me back within 24 hours. To my disappointment, it never happened! After an hour on the phone waiting for a Customer Service Manager, Customer Service Rep Joseph said that the manager is now choosing to go to lunch and will need to call me back. I had no call back and now it is the next day. To add insult to injury, this morning, UPS reported the device sent by Dyson: "Damage Reported All merchandise is missing, and the empty carton was discarded. UPS will notify the sender." Parsippany, NJ, United States. I can't believe the dysfunction of this organization. Dyson's BBB rating is 1.1 out of 5; this is far different from the company that, for years, was proud to provide all warrantied repairs, including all labor and parts necessary to ensure your product is in proper operating condition during the warranty period. They will leave you without your appliance for longer than they indicate. Please do yourself a favor and call their support number before ordering Dyson products. Ask yourself if you can afford two of the said devices because if you have an issue, you will be left holding your breath until you pass out. After a total of 12 hours on the phone, almost three weeks later, and 5 support members lying to me, I still do not have my $1000.00 device. The one thing Dyson is consistent about is lying to the customers and their warranty is nothing but a hassle. Read more

It is very powerful and let’s one know when floor is clean Read more

I ordered this model from dyson.com but wanted to review it here as well. The thing is great. My old hand vacuum I'd been using to spot clean broke a few months ago leaving me with "just" my Roborock S8 Pro Ultra ($1,400 on Amazon right now) to clean my apartment. I'd always felt that it did a good job. Until I used this damn thing! Turns out my floors were in fact quite filthy. I'm pretty surprised actually at *how* poorly the Roborock cleans. I already own it and will still let it run automatically like it does, but I'll have to add a *real* cleaning in with this vacuum every so often. I only cleaned about ~900 square feet of rooms with it and fully filled the rather large dust bin. Also, I am LOVING the hardwood floor head with the green light. It makes cleaning feel like a game. Once I can see precisely where all the crap on my floor is, I MUST eliminate it all. Even a small amount of "fun" added to my cleaning goes a long way! Read more