Great Pan, incredible service!
First and foremost, I'm just a person who decided to buy a grill pan. I'm not a chef, not a wannabe chef etc. All I wanted was to be able to grill some basics like chicken, steak and maybe vegetables on my stove. Where I live, I'm not permitted to have an outdoor grill. So with some research, I decided on the 12" Staub grill pan. having never used a grill pan before let alone, cooked on an enameled iron one, I wanted to be careful about it's use. Although I purchased the Staub grill pan thru Amazon, the real source was a company called DaSalla's. I called DaSalla's to be certain on the pan's pre and post cooking care. I was treated by the DaSalla's representative as though I was a regular customer and had purchased thousands of dollars worth of goods. I was very impressed with their service to someone who had purchased just one grill pan. Well, my first go at grilled chicken turned out terrific. The pan heated up as advertised (I followed a YouTube video produced by Staub). As a caution, make certain you use a silicone brush to spread out the oil on the pan (silicone won't burn under the higher temperatures of the pan). The result of my first attempt at grilling chicken in the pan was great looking grill marks and best tasting chicken I had ever made. The pan heated evenly and after following the guidance from DaSalla's, the pan cleaned up easily and beautifully. What I didn't anticipate was noting a small, possibly insignificant mark on the pan's cooking surface. This was the most expensive piece of cookware I had ever purchased and I wanted it to be perfect. After contacting DaSalla's and submitting photos of the cooking surface, DaSallas's went out of their way to make certain I was taken care of. They sent me a return shipping label via FedEx and coordinated an exchange for a new pan in the color I originally chose.I cannot say enough great things about the service and support DaSalla's continues to provide. I look forward to more great meals with this terrific addition to my kitchen...and thank you DaSalla's! Read more












