Departments
ASURION
In Stock
In Stock
| date_first_available | February 28, 2019 |
|---|---|
| manufacturer | ASURION |
Product video 1
Customers say
Customers find the protection plan worth the money and appreciate its ease of use, particularly noting how simple it is to file claims and get replacements.
I love this protection plan. It was easy to use and helpful when filing the claim for my Nintendo Switch. They gave us a prepaid return label. Once sent off, the turnaround time was impeccable. The company kept me notified during the process as well. Read more
Just filed my first claim and it was a breeze to go through the process. This will always be part of my purchase on any electronic item. Why wouldn't you in the advanced technological world we live in today. Asurion Protection is a must have. Read more
I bought an electronic item from what was an obvious non-American seller. Correspondence was "odd" so I felt better if I'd better spend a few $$ more for extended insurance coverage. Turns out the seller decides to fail to comprehend the warranty terms for the car stereo. They were so happy to extend how pleased they were with my purchase & how they are always here/there to assist if ever needed... etc. etc. etc.... that is UNTIL they were needed to stand behind their product that quit working & needed warranty repair. Suddenly they stopped corresponding & I remembered the Asurion extended insurance I bought coverage for this device. I followed Asurion procedure, filed a claim, uploaded requested documentation & information about the device malfunctioning. I expected to need to wait a few more days to hear whether the stereo was covered under the policy purchased. I received a positive response within 2days of submitting the requested documents & boxing up the item & shipping it off. I was very relieved to find out that my gut feeling about purchasing the extended insurance coverage because my feeling about the seller & the electronic car stereo from CHINA was such a great purchase. I'm out a worthless car stereo, some personal time installing, uninstalling & returning the broken piece of crap that I bought & the seller suddenly "FORGOT" about a so called valued customer. Thanks Asurion for making the process so simple to do business with you. Asurion gets a 5 Star review...my seller gets a negative rating! Read more
This has become a necessary coverage purchase for every electronic I buy, the process was painless and they got back to me quickly, with clear instructions and then gave me a time line and what would happen if they could repair it or not. So worth it especially for items you are going to use a lot. Read more
It was very easy to file a claim and fast to get a response Read more
My ps5 pro dual sense pro controller experienced water damage. The process to ship it out was easy. However, after a one day turn around they sent me my controller that no longer has water damage. However, they stole my extra stick module from the ps5 pro controller case. Additionally, the controller they sent back had a damaged left stick module that I could not easily fix because they stole my spare parts. I am hesitant to ever use this insurance again; however, I have to return it once more to get it fix. I do not recommend this for anyone who is getting a controller. What a scam of a company. Read more
After purchasing the protection plan for my smartwatch, even though I was hesitant, I was really hoping nothing would ever go wrong, right? But it did, and I'm glad I made the purchase, in the end. I had to send my watch in for repair (A whole different complaint in itself). UPS lost it and would not deal with me, because I printed the label from them myself (from Asurion, a third party) and then had it scanned in for a drop off at a UPS in-store return location (Inside a Staples). Don't make that mistake! Have UPS print the label themselves. After calling Asurion, to check 9 days later, with no contact. I felt like I was getting the run around, going back-and-forth with UPS and an Asurion Cust. Serv. Rep. Finally, I had to ask for a supervisor, who saw my complaint through and got me a full refund for my watch. I know not everyone has success, but don't let frustration win. Stay calm and question everything. Make it make sense. Read more
Asurion was quick about getting the repair done on my son’s Nintendo Switch. Got it back within a couple weeks. They were very nice and patient on the phone. They made sure I was getting the service I paid for. Read more