ASURION 3 Year Electronics Protection Plan 80 - 89 99

Fast, clear,professional and delivered on time payment for my failed camera. What else could you ask for . Read more

Have used this in the past and the process was really easy and no hassle. Thats why I always purchase this for certain items Read more

They are true to their warranty. Easy to communicate with Read more

talking to associates is easy, they’re knowledgeable and kind Read more

I have purchased several Asurion Protection Plans over the years mainly for peace of mind. I have Never used any yet . The thing that concerns me is they "don't make them as good as they used to". If the small price of protection could help down the road, then it's worth it to me. Read more

Had a pair of powered desktop monitor speakers that failed. Process to place a claim was very easy on the website. Got an Amazon gift card for the full purchase price right after I dropped the speakers off at UPS with the prepaid label Asurion sent me. Great experience. Read more

BACKGROUND: I purchased 4 PCS 100W DOKIO solar panels in August 2022, and all 4 PCS developed burn spots in less than the 3-year period covered by the Asurion protection plan. DISCCUSSION: Instead of only "5" stars, I recommend "11" stars, where "0" is neutral, and "-1 to -5" represent highly dissatisfied. Using that rating approach, Asurion has demonstrated a "-5" based on their customer service. Let me explain: 1) they segregated my 4 PCS 100W solar panels into 4 separate protection plans, but called them LED lighting; 2) for my security and protection, they assigned each protection plan claim to a "different" person; 3) one person immediately processed 2 claims, another person waited a day to process the 3rd claim, and another person waited 3 days to process the 4th claim; 4) after getting shipping label for the first 3 claims, I took the solar panels to the UPS Store and Asurion sent me an Amazon gift card code within an hour; 5) 2 days later I got the 4th shipping label, and I took the remaining solar panel to the UPS Store when it opened, but Asurion now says that they need to "wait" to process the Amazon gift card code for 24-72 hours (that's 1-3 days); 6) Asurion told me that the delay of 1-3 days is the "escalated" time period, and normally it would be longer; and 7) everyone at Asurion communicated with me via scripted statements, but were pleasant to speak to, always apologetic for the inconvenience I have experienced, but never empowered to do anything value added. It was very obvious that they were dragging their feet in processing my 4 claims. REVIEW: A protection plan is only as good as the quality provided by the Seller's Customer Service Agents. The quality of those agents are limited by the Asurion business model. I suggest that you highly consider another protection plan provider... ASURION is a "last-resort" provider. Read more

I purchased protection for a product that I bought nearly 2 years ago. I recently returned it due to it not working as intended. I submitted a claim and received a credit to my Amazon account within a couple of days, once I put the product in the mail. Very glad I got the protection at the time of purchase. Read more