Dirishiis—February 28, 2026✓ Verified purchase
This is the first time I needed to put in a claim for a large purchase I made on Amazon in 2024. I purchased the Asurion Protection Plan and am SO glad that I did! The item I purchased malfunctioned BADLY this past January (2026). I contacted Asurion's on line customer service and was helped by a very nice person. It took about a week before I had a FULL REFUND in my Amazon account. The process was relatively easy, and the end results were exactly what I was hoping for. I do have a couple of other items under their protection plan and I now feel confident that this is a GOOD IDEA when purchasing something major. Thanks Asurion Read more
Xandefe—January 25, 2026✓ Verified purchase
When I buy my kitchen appliances and tech tools on Amazon, I always add asurion insurance with the purchase. I just used it for the first time and It was a great experience! Easy to file a claim and the refund was very quick! I will definitely continue to add assurion insurance with my purchases. Read more
Lisa S.—November 21, 2025✓ Verified purchase
I have bought many protection plans. This time, they have not emailed it to me. I’m used to pretty immediate email delivery. I messaged them saying it wasn’t received and they said it would be delivered by email when the appliance I bought was delivered. After receiving the appliance, still no protection plan. I contacted them again. They sent it to me via Amazon messaging. I asked for them to deliver to my email as promised in the purchase. I still don’t have it. I don’t understand what the issue/problem is. I had purchased another plan about a month prior…immediate delivery into my email. This new one doesn’t even track in Amazon orders as bought and received. Read more
roberto—February 8, 2026✓ Verified purchase
I was not a big fan of buying protection plans but, after my experience with Asurion I changed my mind, the staff was very professional and knowledgeable. I highly recommended it. Read more
Happy Purchase—May 31, 2024✓ Verified purchase
We don’t usually purchase extended warranties, but we did after buying an air fryer / oven and we’re so glad we did. About a year and a half after making the purchase, the air fryer / oven began to function incorrectly. I went to the Asurion website to begin the claim process. I figured it would be painful … requiring videos, several emails and phone calls, and etc. But no … I simply completed the claim form and Asurion sent me a prepaid UPS shipping label to send the item back. Within a few days of the initial claim filing, we were refunded our purchase price. In a crazy, busy world, I welcome simplicity when it happens. This process couldn’t have been any easier or painless. We were so impressed that after purchasing a different brand of air fryer / convection oven, we also purchased another Asurion extended warranty … except this time we purchased a 4-year warranty rather than a 3-year warranty. Well done Asurion. Read more
Kindle Customer—January 1, 2026✓ Verified purchase
I purchased a 3-year insurance plan when I bought a Toshiba Microwave oven 1 1/2 years ago. My microwave died today and I filed a claim on-line today, AND I was reimbursed the full purchase price (less tax) TODAY. INCREDIBLE service! Recommended. M. McCann Read more
Adam sigmon—January 1, 2026✓ Verified purchase
Stands behind their protection plan, solves the issue at a timely matter very easy to file a claim, worth protecting your purchase! Read more
Patty A.—December 14, 2024✓ Verified purchase
it was very easy to submit my claim, but I didn't get full value of my item. Read more
