ASURION 3 Year Portable Electronic Accident Protection Plan 200 - 249 99

The three year protection plan was well worth it, after almost three years my ear buds quit working, ASURION provided simple and easy directions for the return at no cost to me. after a couple of weeks of getting updates on where my items progress was they sent an email telling me they could not fix the ear buds and paid me the full amount that I paid for the ear buds. I am very satisfied with the handling of this matter by ASURION and will buy their coverage when needed again, highly recommend. Read more

Easy claim submission. Unfortunately, my item could not be fixed but I was given a full purchase price credit via Amazon Gift Card. The resolution took about 10 days, but that included holidays. Overall, I was pleased with the time that was needed to diagnose the issue and come to a resolution. Read more

I purchased the 3 year protection plan for my Bose earbuds from Asurion 2 1/2 years ago. One of the earbuds stopped working, so I contacted Asurion and they quickly sent me a shipping label to ship the earbuds to them. I wasn't too happy about having to find a box myself to send the earbuds back, but I managed. It took about a week for the pkg to get to Asurion, but as soon as it arrived Asurion contacted me and notified me they had the pkg and were going to see if they could repair it. I received another notification from Asurion a few days later that they couldn't repair it so they sent me an Amazon gift card for the full purchase price of the earbuds. I was extremely happy! Asurion didn't give me a hard time or any run arounds! They acted quickly and efficiently. So I purchased another set of Bose earbuds (newer version) from Amazon and of course with a 3 year Asurion protection plan. Read more

I had a very positive experience with Asurion. After the CD player on my stereo stopped working, I couldn't remove my CDs that were in the player...I had to ship the entire unit back to them. They kept in touch with me during the process and eventually refunded my money. I wasn't expecting to see CDs again, but they returned them to me. Thanks, Asurion. Read more

I am very happy with the coverage provided by Asurion, most see extended warranties as a waste and while I agree some are ( staples asking me to cover a paper shredder for $20 for 2 years of coverage that was 10+ years ago, I didn’t and it’s still working) My Poly headset which cost $250 was well worth the coverage. The USB receiver stopped working d within 2 days I had a full refund for $249.99 well worth the money spent. Read more

Short version, the Item I bought from Amazon in March of this year (its now October) for $204.54 cost me an additional $33.99 to insure, for a term of (what I though was) 36 months. It failed. Instead of a repair or replacement, they sent me an Amazon gift card for $204.54 and told me I was no longer insured! Also, they promise a 5-7 day turn around, it was 18 days (after several calls to them). If Amazon is offering your initial cost, money back, for a 15% premium (a premium you won't get back), shouldn't they just say that, instead of wasting your time with what I went through??? I purchased the asurion Service Plan Price: $33.99 (Plan Duration: 36 MONTHS FROM UNIT PURCHASE DATE). In the contract, it states; #7. “replacement product” means a NEW, REFURBISHED OR REMANUFACTURED PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL COVERED PRODUCT. Technological advances may result in a replacement product with a lower selling price than the original covered product. But that's not what happened. First, they promise a 5-7 day turn around. 18 days later (after several calls to them) I get an email with; "Unfortunately, your product is beyond repair. However, we'll reimburse you the purchase price paid for your product, plus any sales tax if applicable, based on plan terms and conditions." I called and asked why I did not get a repair or replacement... and basically one of their supervisors replied; because they are not the manufacture of the product! Like an insurance company is the manufacture of any product? Future more, when I ask about my 36 months of continuing coverage, she directed me to (in the contract (which you only see after you make the purchase); 1. PER-CLAIM LIMIT: For any single claim, the limit of liability under this Plan is the least of the cost of: (i) authorized repairs; (ii) replacement with a replacement product; (iii) reimbursement for authorized repairs or replacement; or (iv) the cost of a replacement product not to exceed the purchase price you paid for the covered product, excluding sales tax, as indicated on your sales receipt or order confirmation email. 2. AGGREGATE CLAIM LIMIT: The total amount we will pay for all claims on any single covered product is the purchase price you paid for the covered product excluding sales tax, as indicated on your sales receipt or order confirmation email. However, in no event will we provide a gift card or check for more than the replacement cost of the covered product or the remaining balance of your total claim limit. In the event the total cost of all authorized repairs, replacements or reimbursements equals the purchase price you paid for the covered product excluding sales tax, or we provide a gift card or check for the replacement cost of the covered product, we have fulfilled all of our obligations owed under this Plan and this Plan shall terminate Again; So, if Amazon is offering your initial cost, money back, for a 15% premium (a premium you won't get back), shouldn't they just say that, instead of wasting your time with what I went through??? Read more

Amazon suggested we purchase this warranty product for some earbuds we bought. Since the purchase amount was high I decided to get the warranty. I was glad that I had when one of the ear buds stopped working correctly after a year. We JUST missed our 12 month window and so sent the item to Asurion to get "fixed." It took THREE times of sending the product with all the documentation and screen shots of the problem before they responded favorably. I spent a GREAT deal of time on the phone and on the computer with technicians and customer service trying to get this issue resolved. They kept returning the product with the note that the item wasn't broken, when if in fact we could show that it was. FINALLY after over an hour on the phone with customer service (was routed to three different people) and another request to send the item in, we received a gift card to replace the ear buds. Happy with the outcome and grateful that the company finally helped us out but seems like it didn't need to be that hard or that time-consuming. Am hesitant to purchase this warranty product again ... Read more

My E-Reader as beyond repair. I was reimbursed. Glad I got the warranty. I hadn’t used it in over a year and it would not charge. Read more