RakuPottery—January 15, 2025✓ Verified purchase
I hesitated filing a claim, but once I found my item order number for the tracker that was no longer working, it was fairly quick and easy to do a return. I was told to pack up the item (luckily I had a small enough box as that would have been the only outlay of money that would have been needed to buy a box) then UPS or was it FedEX, came the next business day, asked for the return box and they added the label to it. Once it was received by Asurion I got an email telling me I could add the money to an Amazon gift card, which was simple to do. That's it, worth the small amount of money for a Fitbit tracker, now I have a new one. Read more
Mitchell Rentz—January 10, 2026✓ Verified purchase
Great product Read more
Mountain Joy—February 13, 2026✓ Verified purchase
I am so happy I purchased Asurion insurance on my smart watch. After 2 1/2 years of use, it watch would not charge and was useless. I filled out the form and expected to have to submit a photo and return the watch. No photo was required, and the price paid for the watch was added to my Amazon account. Needless to say, I'm very satisfied with the process and will insure all of my electronic purchases in the future. Read more
Harley—March 24, 2026✓ Verified purchase
Extremely fast service,glad I had the protection.. Read more
abhishake kaapuraala—April 20, 2025✓ Verified purchase
easy to work with Read more
Katie—May 17, 2021✓ Verified purchase
Barely over a year after I purchased a Fitbit Inspire HR, it fell off my wrist and that is when I realized that the plastic piece that held the clip for the wristband in place had broken. I filled out the online form and was sent a shipping label with instructions on how to return the product. Having been told that I would receive an Amazon gift card to replace the product within 10 days of Asurion receiving the product to verify the claim, I was more than pleasantly surprised to receive a gift code within hours of dropping the damaged device off at the UPS location. I was able ON THE SAME DAY to purchase a new upgraded version of the device and because the color I chose was being sold at a lesser price than other colors, the gift card also covered a new protection plan with 18 cents left in my pocket. :) Please do read the fine print. While this is a 36 month policy, that is the case only if the product is repaired and returned. If a refund/replacement gift card is issued the policy ends at that time because it is considered "fulfilled" and you will need to buy a new policy to cover the new device. I was extremely happy with the ease and the speed with which the claim was processed. Read more
Patrick—November 11, 2025✓ Verified purchase
My headphones stopped working properly and I contacted Asurion and the customer service representative was very accommodating, polite, professional and a pleasure to work with as they helped me resolve my issue with a positive outcome and very quickly. Read more
Butterfly—August 18, 2025✓ Verified purchase
wow it was so easy so my picture frame stop working and nothing could be fixed so I contacted the asurion insurance to cover my purchased super easy, I called, got my label shipped product back and got my money within 72 hours the process was super easy and when I called I got answers from everyone. it was good service, fast and they took care of it and I was able to purchased another Frame. very happy with ASURION PROTECTION. Read more
